*We highly recommend we add gel ice packs to your order. There is a $3.00 fee.
*If ordering hand decorated cookies or cakes, we also recommend shipping these items in an insulated cooler with dry ice. There is a $7.00 flat fee for the cooler (which includes dry ice).
*We also highly recommend shipping your order UPS 2nd day or Overnight Shipping if your normal UPS Ground transit time is 3 or more days. (Please see UPS Ground transit time map above).
*We do not ship through the weekend. Your order may be held to the following Monday, otherwise your order could melt in a hot UPS warehouse over the weekend. Remember UPS does not have regular delivery on Saturday or Sunday, however Saturday deliveries can be arranged for an additional fee.
*Please try to ship to an address where someone is home to accept delivery. We can not be responsible if a package is left out all day in the heat. Business addresses are also recommended when possible as they tend to be early day deliveries and signatures are required.
**If you choose not to have ice packs added to your shipment, we are not responsible for any melted or damaged products.
We realize this could seem confusing, so please do not hesitate to call our customer service department to ask questions or to get our opinion. **Ask about our non-heat sensitive items*