Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service at 508-946-4438 within 24 hours of receiving the product.|
|What is your return policy?|
|Please see our Terms & Conditions for complete details regarding our return policy.|
|When will my order ship?|
|Your order will ship to arrive on/about the day you requested (typically 2-3 days before your event). If you placed a gift order your order will generally ship the next business day after your order was placed. You will receive a shipment confirmation when your order has shipped and tracking information within 24 of shipment.|