Order Problems?

Veronica's Treats will not be responsible for information that is missing or incorrect on the web order confirmation or emailed invoice. Please review your order confirmation or invoice to be sure all the information is accurate (Shipping address, zip code, arrival date).

Any error made by Veronica's Treats will be eligible for replacement first if timing allows, then store credit if replacement is not possible due to time constraints. We reserve the right to substitute ribbon colors if we run-out of a certain color. Please be assured, we will make sure the ribbon color we substitute matches the cookies appropriately.

Veronica's Treats reserves the right to edit text & text color to make the best possible image, we will contact you if we feel this is a drastic change.

What if the product we receive does not look like the web pic? All of our products are made by hand by our skilled bakers, pastry chefs and decorators. There may occasionally be slight differences between the pictures of our products on our website and the product you receive. Our quality is second-to-none and we pay exceptional attention to detail. Our goal is to make our customers happy. All products prices and sizes are subject to change without notice. We try not to vary our prices and products too much, but sometimes there are price increases due to raw material increases. Thank you for your understanding.

What are your payment policies?

Payment for goods is to be pre-paid prior to your order shipping (unless other arrangements are made in advance). We accept all major credit cards, money orders, PayPal and checks. We reserve the right to hold orders if payment is not received in time. If your order is shipped without payment in advance, you are responsible for making good on that payment by updating us with a valid credit card or check. Failure to do so and to provide payment for received goods will result in a collection agency fee of $25.00. Returned checks are also subject to a $25.00 fee.

What if I need to cancel or want a refund or have damaged items?

Veronica's Treats reserves the right to charge a customer's card for the full amount of the order in the event that the order is cancelled greater than 24 hours after the order is placed. If the order is cancelled within 24 hours, customer may be responsible for all costs which may have been incurred prior to cancellation, including set-up charges. This is based on a case-by-case basis. Upon order (either via email, website or phone) customers agree and will be deemed to be bound by these terms.

If you are unhappy with your order, or your order arrives damaged, please contact us immediately (within 24 -48 hours). We will request a photograph of all damaged product be taken so we can see the condition of the order as it was received. We will make every effort to replace your order, within reason. If we do replace your order at no charge, we request you pay the shipping charges to return the incorrect or product you are unhappy with back to us. Refunds will be granted solely at our discretion.  Damage and shipping issue refunds are also granted solely at our discretion.  As you can understand all of our products are custom made so refunds are typically not granted; store credits are.  We do not refund shipping charges for shipping carrier mistakes, we will be happy to replace the product ASAP.  Free samples are not eligible for refunds (shipping refunds). Please call us with any questions.