SHIPPING POLICIES

• We are not responsible for any packages that are delivered to recipients that are out of town, have moved, or if any part of the address are incorrect or missing. UPS charges a $11.00 fee for each incorrect or incomplete address (apt. # or suite # missing). We reserve the right to bill you for this fee, Please double check addresses.
• Unfortunately, We are not able to give refunds or credits for orders that are delayed in transit by our shipping carrier. We are sure you understand that once your package leaves our hands and is handed to our carrier, we are no longer held liable for any delays in transit or delays due to weather conditions ("acts of god"). If the carrier makes a mistake and gives us a refund for the shipping costs, we will pass that on to you.
• If  UPS states your product has been "delivered", & the address is correct and you still have not received it, please contact us within 24 hours so we may trace the package(s).
• UPS will leave without signature to residential homes, they will not leave at apartment buildings, and signature is required. If your package is left without a signature with your permission, we will not reimburse for "missing" packages. Please let us know if you prefer a "signature required" service.
• We suggest having your party favors arrive at least 1-3 days before the event. If you place your order less than one week in advance, we recommend you choose a UPS premium service such as 3rd day select, 2nd day or Next Day.

IN THE SUMMER MONTHS (MAY-SEPT) we highly recommend to our customers that we add gel ice packs and/or coolers to your order. In addition, we will only ship orders that could melt in the hot weather to arrive no later than Friday. We do not ship through the weekend. Your order may be held to the following Monday, otherwise your order could melt in a hot UPS warehouse over the weekend. Remember UPS does not have regular delivery on Saturday or Sunday, however Saturday deliveries can be arranged for an additional fee.

**if you choose not to have ice packs added to your shipment, we are not responsible for any melted or damaged products. We realize this could seem confusing, so please do not hesitate to call  our customer service department to ask questions or to get our opinion. READ OUR COMPLETE SHIPPING POLICIES HERE

DAMAGE POLICIES

• We are experts at shipping our products and have an extremely low rate of damages.  However, occasionally it does occur.  If your product arrives damaged, please contact us immediately (within 24 hours). We will request you take a photo of the damage. This will help with our claim to our shipping company. We will arrange to replace the damaged product, if possible, or issue a refund.

ORDER ERRORS/CHANGES

• Veronica's Treats will not be responsible for information that is missing or incorrect on the web order confirmation or emailed invoice. Please review your order confirmation or invoice to be sure all the information is accurate (Shipping address, zip code, arrival date). 
• Any error made by Veronica's Treats will be eligible for replacement first if timing allows, then credit if replacement is not possible due to time constraints. We reserve the right to substitute ribbon colors if we run-out of a certain color. Please be assured, we will make sure the ribbon color we substitute matches the cookies appropriately.
• Veronica's Treats reserves the right to edit text & text color to make the best possible image, we will contact you if we feel this is a drastic change.

PRODUCT VARIATIONS

• All of our products are made by hand by our skilled bakers, pastry chefs and decorators. There may occasionally be slight differences between the pictures of our products on our website and the product you receive. Our quality is second-to-none and we pay exceptional attention to detail. Our goal is to make our customers happy.
• All products prices and sizes are subject to change with out notice. We try not to vary our prices and products too much, but sometimes there are price increases due to raw material increases. Thank you for your understanding.

PAYMENT POLICIES

• Payment for goods is to be pre-paid prior to your order shipping (unless other arrangements are made in advance). We accept all major credit cards, money orders, PayPal and checks.
• We reserve the right to hold orders if payment is not received in time. If your order is shipped without payment in advance, you are responsible for making good on that payment by updating us with a valid credit card or check. Failure to do so and to provide payment for received goods will result in a collection agency fee of $25.00.
• Returned checks are also subject to a $25.00 fee.

• Veronica's Treats reserves the right to charge a customer's card for the full amount of the order in the event that the order is cancelled greater than 24 hours after the order is placed.
• If the order is cancelled within 24 hours, customer may be responsible for all costs which may have been incurred prior to cancellation, including set-up charges.
• If you are unhappy with your order, please contact us for replacement. We will make every effort to replace your order within reason. If we do replace your order at no charge, we request you pay the shipping charges to return the incorrect or product you are unhappy with back to us. We do not refund shipping charges for mistakes, we will be happy to replace the product ASAP. Free samples are not eligible for refunds (shipping refunds). Please call us with any questions.